Interactive Voice Response services are available in two methods:  Automated, computer-generated calls, or via a SuiteMed receptionist reminder. 

With the automated system office schedules are automatically transferred to the SuiteMed server, which makes the calls.  Patients press “1” to confirm the appointment, “2” to cancel the appointment.  Patient responses are automatically visible on the IMS Scheduler or via IVR reports in your office.

Using SuiteMed’s receptionist reminder, office schedules are automatically transferred to the SuiteMed server for a SuiteMed receptionist to make a personalized call.  Patients then press “1” or “2” as above.  Responses are visible as above.

Your office chooses when and how often calls should take place.  There is also the option to record a personal message.
 

	IVR allows your practice to:
	·       Decrease the burden on your staff
	·       Increase revenues by reducing missed appointments
	·       Reduce liability by ensuring that all patients receive the regulation-required reminders